Head Instinct Team Tennis Racquet

Returns/Cancellation:

• Returns are accepted within 15 days of the invoice date. Online order returns are accepted within 15 days of receipt of the order. 
• **Return items must be in brand new condition that meet the return conditions will be returned for credit towards any other purchase of new items or refund (minus any original shipping fees).
• Customer is responsible for return and exchange (both way) shipping cost.
• Canadian customers may use the courier of their choice.
• For USA and International customers, please use your country’s Postal Service and check off the “Returned Goods” box in the customs form. DO NOT use UPS, FedEx, DHL or any other couriers (those will be refused).
• All USED, DEMO, and CLEARANCE products are FINAL SALE.
• Any order detected as high risk of fraud by the Shopify system will be cancelled. There is 3% transaction fee will be applied to the refund. 
• Order paid by credit card/ PayPal, a 3% transaction fee will be applied to the refund. 

**Badminton Racket Returns and Exchange

• Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.
• If a racket was requested to be strung by Smash Nation, it is considered a customized racket and is not eligible for return. Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected.
• If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. 
• Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

**Tennis, Squash, Racquet Ball Racket Returns and Exchange

• Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.
• If a racket was requested to be strung by Smash Nation, a full stringing service charge (labor fee and string cost) depending on the type of strings you have selected will be deducted.

**Paddle Returns and Exchange

• Paddle must be in brand new condition (never used, no scrapes on paddle or edge, no plastic removed from the handle, tags on the original packaging)

**Shoes Returns and Exchange

• Only footwear that have not been worn are eligible to be returned and refunded.
• A customer may try on shoes in a clean, indoor environment to assess sizing and comfort, but cannot be worn in active play which causes any wear, discoloration, dirt, or scuffs.
• Returned merchandise must be in the same condition as it was received (in re-sellable condition) including the original manufacturer’s box, without any tape, labels, or other items degrading, altering, or damaging the shoe box.

**Apparel Returns and Exchange

• Apparel must be returned in brand new condition, with all tags attached. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.

• Returned merchandise must be in the same condition as it was received (in re-sellable condition) including the original packaging.